Returns and Refunds Policy
To ensure your satisfaction with your purchase, we offer the following returns and refunds policy. Please read it carefully before purchasing and follow the corresponding procedures when you need to return or get a refund.
1. Returns Policy
We accept returns within 30 days of purchase. Returns are accepted in the following situations:
The product has a manufacturing defect.
The product you received does not match your order.
The product was damaged during shipping.
1.1 Return Conditions
The product must be unused and in its original packaging and labels.
Customized items (such as names and numbers on sports jerseys) are not eligible for return unless there is a quality issue.
Returns of promotional items require prior confirmation unless the item itself is defective.
2. Refunds Policy
Once we receive your return, we will process your refund request within [5-10] business days. The refund will be returned via your original payment method. If you chose cash on delivery, the refund will be processed via bank transfer.
2.1 Refund Processing Time
Refund processing time typically takes [5-7] business days. Please note that the exact arrival time may vary depending on your payment bank.
3. Return Process
If you need to return an item, please follow these steps:
Contact Customer Service: Please contact our customer service team via email to request a return and provide your order number and reason for return.
Obtain Return Authorization: After confirming your return request, we will send you a return authorization number and provide a return address.
Packaging the Goods: Pack the goods carefully to ensure they are not damaged during shipping. Please attach a copy of the original invoice or order confirmation email.
Returning the Goods: Return the goods using a reliable logistics service. We recommend choosing a trackable shipping method and keeping the shipping receipt.
Waiting for Refund: Once we receive the goods and confirm they meet the return policy requirements, we will begin processing the refund.
4. After-Sales Service
If you have any questions about our products or need after-sales support after your purchase, please feel free to contact customer service. We will do our best to resolve your issues and provide assistance.